Clean Team
  • Akron, OH, USA
  • Salary
  • Full Time

In search of an Operations Manager interested in growing with our company.

Our Operations Manager you will work closely with franchisees. They will provide orientation, certification training, as well as business development services to help them grow their businesses.

Primary Responsibilities:

Train and Develop Franchisees:

  • Plan and coordinate training schedule for new franchisees.
  • As needed, plan and implement re-training/additional for franchisees
  • Develop and manage implementation of improved training topics and methods
  • Prepare and distribute new franchisee "Graduation" packages

New Customer Start-up Process:

  • Manage offer/acceptance process with franchisees
  • Ensure timely and accurate information flow and decision making
  • Oversee "walk-through" schedule with franchisee and customer
  • Administer File Preparation
  • Ensure timely, accurate information flow to Financial Administrator

Customer Inspections Process:

  • Meet retention and inspection goals and develop excellent customer relationships
  • Ensure franchisees are told of inspection results and oversee necessary corrective actions
  • Lead franchisees to pursue opportunities to sell additional services or obtain referrals
  • Administer processes to record, monitor and report inspection results

Customer Satisfaction Surveys via Telephone:

  • Proactively contact customers between site inspections
  • Goal: Contact each customer each month
  • Oversee appropriate complaint resolution activity, as needed.
  • Administer process to record results, monitor trends and Manage Customer Complaint Resolution Process
  • Manage franchisees to ensure timely, fact-based, root cause problem solving to resolve customer complaints.
  • As appropriate, advocate for franchisees with customer and negotiate fair resolution when an illegitimate complaint is received.
  • Report results, trends and recommendations

Administer Monthly Customer Evaluations Process:

  • Manage the process to ensure franchisee compliance with Evaluations policy
  • Manage the process to record, monitor and report inspection results

 

Franchisee Fulfillment and Upgrade Process:

  • Manage process to record, monitor and report data on new accounts, transfers and cancellations
  • Make warnings and recommendations as needed
  • Coordinate with Financial Administrator to ensure correct sales & marketing fees are charged

Qualifications:

  • Experience with training and business development
  • Small business management experience preferred
  • Ability to effectively train, consult and provide direction and assistance to business owners.
  • Ability to exercise discretion and judgment
  • Motivating, outgoing personality
  • Communication and public speaking skills
  • Strong ethics and values
  • Experience in conflict resolution
  • Aptitude for technical instruction

Must be able to work a flexible schedule to include evenings and weekends

Must be able to pass a background check

Benefits:

  • Competitive base salary, commissions and bonuses
  • Fuel allowance
  • Company-provided Phone
  • Medical Benefits
  • Paid holidays and vacation, personal time off
Clean Team
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